Policy
Our terms are designed to be transparent and straightforward. Each policy explains exactly what you're agreeing to when you purchase from Prazuchi.
Legal & Privacy
Privacy Policy
How we collect, use, and protect your personal information.
We don't sell your data. We don't share it with advertisers. Your information is used solely to process orders and improve your experience.
Terms of Use
Rules governing your use of the Prazuchi website.
Covers intellectual property, permitted use, account responsibilities, and liability limitations.
Purchase Terms
Terms of Sale
Complete terms governing all purchases from Prazuchi.
Covers product information, pricing, payment, shipping, returns, warranties, and liability limitations. Read before making your first purchase.
Return & Refund Policy
How to return or exchange products.
We accept returns within 30 days if products are unused with no pet contact. Covers eligibility requirements, shipping costs, refund timelines, and exchange process.
[Read Return & Refund Policy →]
Additional Resources
Product Care Guide — Proper care instructions to maintain warranty coverage
Warranty Information — Standard and chew-resistant warranty details
FAQ — Answers to common questions
Important Notes
Warranty Coverage
Our warranty and return policies apply only to products purchased directly from prazuchi.com. Products purchased from other retailers (Amazon, Flipkart, etc.) are subject to those retailers' policies.
Multi-Channel Purchases
If you purchased from Amazon or another platform, contact that retailer for order, shipping, and return support. We're happy to help with product questions and care guidance regardless of where you purchased.
Policy Updates
We reserve the right to update these policies. Changes apply to orders placed after the update date. Your purchase is governed by the policies in effect when you ordered.
Questions About Our Policies?
Email: support@prazuchi.com
Phone/WhatsApp: +91-9928330990
Hours: Monday-Saturday, 10 AM - 7 PM IST
We're happy to clarify any terms before you purchase.
Last Updated: 01/01/2026