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Order Tracking and delivery:

  1. How Do I know my order is confirmed?

Once the payment is made, you will get an order confirmation and summary on your email.

  1. Can I change my delivery address after placing the order?

To change your delivery address write us an email at support@prazuchi.com with your order details within two days of placing the order. We will do the rest.

  1. Can I open and check the contents of my package before accepting delivery?

Currently, we do not have this option. However, if you are not satisfied with your purchase, you can courier it back to us within 7 days of delivery and we will refund the order amount along with the courier charges bared by the customer ( terms and conditions apply).

  1. Which courier will deliver my item?

We use India post to courier your items.

  1. Are there shipping and delivery charges for my order?

Shipping and delivery charges depend on the item you have purchased. We have free shipping for all orders above INR 1000.

  1. Can I schedule the delivery of my order as per my availability?

Yes, You can certainly do so. Write and email to us at support@prazuchi.com with your order details and any other modifications.

 

Cancellation:

  1. How do I cancel my order?

To cancel your order, write an email to us at support@prazuchi.com.

  1. Why was my order cancelled?

If you cancelled your order, the status would show as Order Cancelled. In rare scenario, if Prazuchi cancels your order, we will refund your money back.

  1. How will i get a refund for the items I cancelled?

After confirming your cancellation, we will wire the amount directly to your bank account within 6 working days.

  1. Can I cancel a Part of my order?

Yes, Write an email to us at support@prazuchi.com with details of items you want to cancel. Delivery charges will be added to the order if applicable.

  1. Can I cancel my order anytime before delivery?

To cancel your order, write and email to us at support@prazuchi.com with your order details within two days of placing the order. If the order has been shipped already, please refuse the delivery.

 

Return/replacement:

  1. How can i return or replace an item?

If you are not satisfied with the product, you can ship it back to us within 7 days of delivery.

       2. When will I receive my replacement item?

After placing the request for replacement, it will be delivered within 10 working days.

3. Will Prazuchi pick up the item I want to return or replace?

We currently do not have an option for pick up. To return an item, please ship it back to us on the given address, we will refund the courier charges.

4. Can I return or replace a part of my order?

Yes, certainly! However, if the item is a part of a combo or an offer, the entire order should be returned/replaced.

5. Do I also need to return the free gift I received with my order?

Yes, free gifts are part of combos and offers.

 

Payment:

  1. What are the different modes of payment?

Currently we offer, payment through card or online bank transfer.

2. Are my payments secure?

Yes, certainly they are. We are partnered with Instamojo which provides you online security for you card/bank details. Fret no! Prazuchi does not store your details.

3. My transaction failed but the money is deducted from my account. What should I do?

Let us know immediately, by writing an email to us at support@prazuchi.com

 

Refund:

  1. When can I expect refund of my returned item?

The refund amount will reflect in your account within 6 working days.

2. When can I expect refund of my cancelled order?

The refund amount will reflect in your account within 6 working days.

3. What are the details I must provide for a bank NEFT transfer?

You need to provide the following details:

  • Bank account number
  • Account holder’s name
  • IFSC code (mentioned on your bank cheques)

         4. I have not received the reimbursement of my courier charges. What do I do?

Send us a copy of the courier receipt to us on support@prazuchi.com. For both party’s convenience we urge you to ship you cancelled orders through India post.

5. I did not get the complete amount for the courier charges I bared. What do I do?

We urge our customers to ship returned/cancelled orders through India post. We calculate shipping costs according to India post and refund the same.


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