Warranty
We engineer our products for durability and stand behind them with genuine warranty coverage.
Two Types of Coverage
Standard Warranty — 1 Year
Covers all Prazuchi products for manufacturing defects in materials and workmanship.
What's Covered:
- Seam separation from defective stitching
- Zipper failures from manufacturing defects
- Fabric tears from material flaws
- Waterproof layer delamination (not from damage)
- Excessive fill compression beyond normal limits
What's Not Covered:
- Pet damage (chewing, scratching, tearing)
- Normal wear and tear
- Improper care or washing
- Compression up to 30% in fiber-filled beds (normal)
Duration: 1 year from delivery date
[Read Complete Standard Warranty Policy →]
Chew-Resistant Warranty — 90 Days
Enhanced coverage specific to chew-resistant beds. Provides one-time replacement if the inner chew-resistant mattress shell is penetrated by chewing.
What's Covered:
- Clear tears through inner chew-resistant shell only
- Damage from mild to moderate chewing
- Within first 90 days of delivery
- One-time replacement per customer
What's Not Covered:
- Outer removable cover (not chew-resistant)
- Surface marks without complete penetration
- Damage after 90 days
- Second or subsequent claims
- Aggressive or widespread destruction
Important: Only the inner mattress shell is chew-resistant and covered. The outer cover is not.
Remedy: One replacement inner shell (empty - no filling or outer cover included)
[Read Complete Chew-Resistant Warranty Policy →]
Filing a Warranty Claim
Contact us within the warranty period:
Email: support@prazuchi.com
Subject: "Warranty Claim - Order #[Number]"
Include:
- Order number and purchase date
- Clear photos of the defect
- Description of the issue
- Confirmation you followed care instructions
Assessment: 3-5 business days
Remedy: Repair, replacement, or refund at our discretion
Important Information
Proof of Purchase Required
Warranty claims require order number and proof of purchase from prazuchi.com.
Original Purchaser Only
Warranties are non-transferable. Gift recipients must have original purchaser file claims.
Care Requirements
Following proper care instructions is required to maintain warranty coverage. Damage from improper care voids warranty.
See our [Product Care Guide →] for detailed instructions.
Multi-Channel Purchases
Warranty applies only to products purchased directly from prazuchi.com. Products from other retailers may have different coverage - contact us to verify.
What Warranty Does Not Cover
Consequential Damages
We're not liable for property damage, veterinary bills, injuries, or any indirect damages. Our maximum liability is the product purchase price.
Customer-Caused Issues
Damage from pets, modifications, improper use, or neglecting care instructions voids warranty.
Normal Expectations
Compression, fading, softening with use, and gradual wear are normal - not defects.
Maintaining Your Warranty
Follow Care Instructions
Wash correctly, dry properly, maintain regularly.
Inspect Regularly
Check for damage and discontinue use if safety risks appear.
Document Issues
Take photos immediately when defects appear.
Contact Us Promptly
File claims within warranty period - don't wait.
Beyond Warranty
After warranty expires:
We still want to help. Contact us about issues - we may offer solutions even outside warranty period.
Replacement covers available:
Extend product life by replacing worn covers while keeping functional cores.
Additional Resources
Product Care Guide — Maintain your products and preserve warranty coverage
Return & Refund Policy — For unused products within 30 days
FAQ — Common warranty questions answered
Questions About Warranty Coverage?
Before purchasing: Not sure if a product suits your dog's needs? Contact us for honest guidance.
During warranty period: Noticed a potential defect? Document it and contact us immediately.
After warranty: Experiencing issues? Reach out - we may still be able to help.
Email: support@prazuchi.com
Phone/WhatsApp: +91-9928330990
Hours: Monday-Saturday, 10 AM - 7 PM IST
Last Updated: 01/01/2026