We’d Love to Hear From You
We're here to help! Whether you have questions about our products, need sizing advice, or require support with an order, our team is ready to assist you.
Contact Information
Email: support@prazuchi.com
Our preferred contact method for detailed inquiries
Phone/WhatsApp: +91-9928330990
For quick questions and urgent matters
Business Hours:
Monday - Saturday: 10:00 AM - 7:00 PM IST
Sunday & Public Holidays: Closed
Response Times
Email: Within 24 hours (business days)
WhatsApp: 2-4 hours during business hours
Complex Inquiries: 2-3 business days for detailed research
We respond to all messages in the order received. During high-volume periods (sales, festivals), response times may be slightly longer.
What Can We Help With?
Pre-Purchase Questions
- Product recommendations for your dog's specific needs
- Sizing guidance and measurements
- Material and care information
- Color and style selection
- Wholesale and bulk order inquiries
Order Support
- Order status and tracking
- Modification or cancellation requests
- Shipping address changes
- Payment and invoice questions
After-Purchase Support
- Product care and maintenance
- Warranty claims
- Return and exchange requests
- Replacement parts and covers
- Troubleshooting product issues
Before You Contact Us
To help us serve you better, please have ready:
- Your order number (if applicable)
- Photos (for product issues, warranty claims, or returns)
- Details about where you purchased (prazuchi.com, Amazon, etc.)
- Your dog's measurements (for sizing questions)
- Specific details about your question or issue
Complete information helps us resolve your inquiry faster!
Mailing Address
Prazuchi
A-88/89, Subhash Nagar Market Complex,
Shastri Nagar, Jaipur,
Rajasthan, India - 302016.
This is our correspondence and return address.
For Specific Inquiries
Wholesale & Bulk Orders:
Subject Line: "Wholesale Inquiry"
Email: support@prazuchi.com
Include your business details and purchase requirements
Media & Press:
Subject Line: "Media Inquiry"
Email: support@prazuchi.com
Partnership Opportunities:
Subject Line: "Partnership Proposal"
Email: support@prazuchi.com
Purchased from Amazon or Other Retailers?
For order, shipping, or return issues: Please contact the retailer where you purchased (Amazon, Flipkart, etc.)
For product questions, care guidance, or warranty: We're happy to help! Email us at support@prazuchi.com with your order details.
Note: Warranty and return policies apply only to products purchased directly from prazuchi.com
Connect With Us
Email: support@prazuchi.com
WhatsApp: +91-9928330990
We look forward to hearing from you!