All PET BEDS manufactured by PRAZUCHI, carry a limited One Year Warranty. Each item is manufactured under the highest standards and is warranted to be free from material and workmanship defects for the original owner (proof of purchase is required). “Original Owner” is a person who purchased the item from PRAZUCHI or its authorized dealer(s). Any item purchased from a private person or a dealer not authorized by PRAZUCHI specifically, is not covered under this warranty.
The PRAZUCHI One Year limited warranty guarantees that your PRAZUCHI Pet bed will be replaced, repaired or refunded at our discretion if it is deemed defective due to faulty workmanship or structural defects.
This limited warranty covers defects encountered in the normal use of the product and does not apply if the item is damaged due to physical abuse, mishandling, accident, negligence, (by the Original Owner or his/her pet) or if the product is modified or altered by the purchaser in any way.
This warranty does not cover normal changes in softness or resilience that occur over the life of a dog bed.
This warranty does not cover wearing or materials or components which may occur after extended use of the product, this warranty only applies to defects that impact the performance of the product, and not the cosmetic issues due to normal “wear and tear” of the product.
This warranty does not cover foam that has been torn, chewed, shredded, scratched, or damaged in any way. If the foam has been flattened by any moisture such as water, urine, saliva, vomit or any other bodily fluid, the warranty is not applicable. We wish we could, but the warranty does not cover any damage caused by dogs, humans, other animals or objects to all and any parts of your PRAZUCHI Pet Bed.
If one of our products ever fails due to a manufacturing or material defect, we will repair or replace it with the same or comparable item. In the event that the same or comparable item does not exist, PRAZUCHI will issue a company credit for the most recent selling price for the damaged item (or purchase value if an original receipt is presented with the return).
PRAZUCHI shall have no liability or responsibility to the original purchaser or any other person for any special incidental or consequential losses or damages caused or alleged to be caused directly or indirectly by PRAZUCHI. Except for the express warranty stated above, PRAZUCHI makes no other warranties with respect the products, either expressed or implied. PRAZUCHI reserves the right to make changes in design, materials and specifications without prior notice. PRAZUCHI shall not be liable for any consequential losses arising from the purchase, installation and/or use of this product.
It usually takes 5 business days for PRAZUCHI to get back to you.
To submit a warranty claim, please email us at support@prazuchi.com with your order ID, product details and pictures of the damaged/improper good received.