Prazuchi Standard Warranty Policy

Effective Date: 01/01/2026
Contact: support@prazuchi.com

Introduction

At Prazuchi, we stand behind the quality of our products. Every dog bed is crafted with premium materials and meticulous attention to construction. This Standard Warranty covers manufacturing defects in materials and workmanship for one year from the date of delivery.

Important: If you purchased a Chew-Resistant Dog Bed, please refer to our separate Chew-Resistant Warranty Policy for coverage specific to chewing damage of the inner mattress shell. That policy contains different terms, coverage periods, and remedies. This Standard Warranty covers manufacturing defects only - not chewing damage.

1. Warranty Coverage Period

1 Year from the date of delivery (as confirmed by shipping carrier)

The warranty period begins when your product is delivered, not when you place the order.

Example: If your order is delivered on March 15, 2026, your warranty coverage extends through March 14, 2027.

2. What This Warranty Covers

This warranty covers defects in materials and workmanship that occur during normal residential use.

2.1 Covered Manufacturing Defects

Structural and Construction Defects:

Seam separation from defective stitching (without external force, pulling, or stress from pet behavior)
Stitching failures at stress points from workmanship defects
Binding or piping separation from manufacturing defects (not wear or pet damage)
Bolster wall collapse from structural failure (not normal compression from use)

Hardware and Closure Defects:

Zipper track breaks or slider failures from manufacturing defects (not from forcing, snagging, or chewing)
Zipper teeth separation from material defects (not from use or damage)
Velcro or closure failures from material defects (not wear from repeated use)

Fabric and Material Defects:

Fabric tears or holes from material flaws present at manufacture (not pet damage, washing damage, or wear)
Premature fabric degradation beyond normal wear patterns (pilling, thinning, or deterioration from material defects)
Color bleeding or dye transfer from manufacturing defects (not fading from washing or sun exposure)
Waterproof barrier delamination in waterproof beds from manufacturing defects (not punctures, tears, or damage from use)
Waterproof layer cracking or peeling from material defects (not from damage, improper care, or age)

Fill and Comfort Defects:

Excessive fill settling in fiber-filled beds beyond 30% of original loft within the warranty period when proper care instructions have been followed
Fill clumping that cannot be redistributed through normal fluffing and maintenance
Fill migration through intact fabric due to weave defects (not through tears or damaged areas)
Foam degradation in orthopedic beds beyond normal compression from use (crumbling, breaking apart, or severe deterioration)

Cover Shrinkage:

Excessive shrinkage beyond normal tolerances when washed according to care instructions (shrinkage exceeding 5% in any dimension)

2.2 What Constitutes Normal vs. Defect

It is normal and NOT a defect for beds to:

Compress gradually with regular use (up to 30% in fiber-filled beds within first year)
Develop a "lived-in" appearance
Show surface wear in high-contact areas where your dog lies
Fade slightly with washing and sun exposure (minor color changes)
Pill moderately on fabric surfaces from friction
Conform to your dog's sleeping position and body shape
Require occasional fluffing, shaking, or reshaping
Soften or become more pliable with use

Signs of actual manufacturing defects:

Complete seam failure along multiple seams within weeks or months of minimal use
Zipper breaking from normal opening and closing (not forcing)
Waterproof layer separating or peeling without any damage to the bed
Fill clumping severely into hard lumps despite following care instructions
Fabric developing holes or tears in areas with no pet contact
Shrinkage exceeding 5% after first wash per instructions
Foam crumbling or breaking apart (not just compressing)

When evaluating warranty claims, we distinguish between normal use patterns and actual manufacturing defects.

3. What This Warranty Does NOT Cover

The following are explicitly excluded from warranty coverage:

3.1 Pet-Related Damage

Any damage caused by pet behavior is NOT covered:

Chewing, biting, tearing, or destruction by pets
Scratching, clawing, or digging damage
Punctures from claws or teeth
Tears or holes from pet interaction
Soiling, staining, or urine damage
Biological contamination or odors absorbed into materials
Any damage from normal or abnormal pet behavior

Note for Chew-Resistant Bed Owners: If you purchased a chew-resistant dog bed and your dog has chewed through the inner chew-resistant mattress shell, refer to our Chew-Resistant Warranty Policy for potential coverage during the first 90 days. Pet damage to standard beds is never covered.

3.2 Normal Wear and Tear

Expected changes from regular use are NOT defects:

Gradual fading of colors over time from use and washing
Pilling, matting, or surface texture changes from friction and regular use
Fill compression up to 30% in fiber-filled beds (this is normal settling)
Foam compression in orthopedic beds from weight and use (as long as foam remains intact)
Minor stretching of fabric from pet weight and movement
Softening, loosening, or relaxation of fabric from use and washing
Surface wear patterns from regular contact with pet
Development of "nesting" shape conforming to your dog's position
General signs of use, age, and occupation

3.3 Improper Care and Maintenance

Damage from not following care instructions is NOT covered:

Washing products incorrectly (ignoring care label instructions)
Using hot water when cold/lukewarm is specified
Using bleach, harsh chemicals, fabric softeners, or inappropriate cleaning products
Machine washing products labeled "spot clean only"
Tumble drying products labeled "air dry only"
Using high heat when low heat or air dry is specified
Excessive heat exposure (placing near radiators, heaters, in direct hot sunlight for extended periods)
Failure to allow products to dry completely before use (leading to mold or mildew)
Storage in damp, humid, or unsuitable conditions
Not following recommended maintenance (fluffing, rotating, etc.)

3.4 Misuse and Accidents

Damage from improper use is NOT covered:

Using products outdoors when not rated for outdoor use
Using products for purposes other than intended (not as a pet bed)
Exposure to extreme temperatures or environmental conditions beyond normal residential use
Damage from accidents, falls, impacts, or rough handling
Contact with sharp objects, rough surfaces, or abrasive materials
Use with pets significantly exceeding recommended weight limits for product size
Placing beds in inappropriate locations (wet areas, rough surfaces, etc.)

3.5 Modifications and Alterations

Any customer modifications void warranty completely:

Attempting to sew, patch, or repair damage yourself
Replacing zippers, closures, or other components
Modifying dimensions, structure, or design
Adding embellishments, customizations, or alterations
Disassembling the bed structure
Removing or replacing fill
Any changes to original construction

If you notice a defect, contact us immediately - do not attempt repairs.

3.6 Unauthorized Purchases

Products NOT purchased directly from prazuchi.com are NOT covered:

Products from Amazon, Flipkart, or other online marketplaces
Products from pet stores or retail shops
Products from third-party sellers or resellers
Products from unauthorized distributors
Products without proof of purchase from prazuchi.com

Only products purchased directly from our website at prazuchi.com are eligible for warranty coverage.

3.7 Commercial Use

Products used commercially are NOT covered:

Kennels, boarding facilities, or breeding operations
Veterinary clinics, animal hospitals, or medical facilities
Pet daycare or training facilities
Rescue shelters, foster organizations, or sanctuaries
Any business providing pet services
Multi-dog professional environments
Any use beyond normal residential, personal use

Why: Commercial use creates accelerated wear from multiple dogs and intensive use patterns that exceed residential warranty assumptions.

For commercial needs: Contact support@prazuchi.com for commercial-grade products with separate warranty terms.

3.8 Cosmetic Issues

Minor cosmetic issues that don't affect function are NOT covered:

Slight color variations between batches or from product photos
Minor irregularities in fabric texture or appearance
Small stitching variations that don't affect structural integrity
Slight dimensional variations within normal manufacturing tolerances
Natural variations in materials (faux fur texture, fabric hand, etc.)

3.9 Issues After Warranty Period

Any issues arising after 1 year from delivery are NOT covered:

The warranty period is firm
No extensions or exceptions
Based on delivery date, not purchase date or discovery of issue

3.10 Consequential or Incidental Damages

We are NOT liable for:

Damage to floors, carpets, furniture, or other property
Injury to pets or people
Veterinary expenses or medical costs
Cost of substitute products purchased elsewhere
Shipping costs (except prepaid labels we provide for approved claims)
Time, inconvenience, or lost productivity
Emotional distress
Any indirect, incidental, consequential, special, or punitive damages

Our maximum liability under this warranty shall not exceed the original purchase price of the product.

4. Warranty Remedies

If your warranty claim is approved, we will provide one of the following remedies at our sole discretion:

4.1 Repair

We may repair the defective product
We provide prepaid shipping labels both ways
Repair typically completed within 2-3 weeks including shipping
Product returned to you in working condition

4.2 Replacement

We may replace the product with the same model
If the model is discontinued, we'll offer a comparable alternative of equal or greater value
We provide a prepaid return label for the defective product
Replacement ships after we receive the defective item (or simultaneously at our discretion)
Replacement receives a new 1-year warranty from replacement ship date

4.3 Refund

If repair or replacement is not feasible, we may issue a refund
Refund amount is the original purchase price (excluding original shipping charges)
Refund issued to original payment method
Requires return of defective product using our prepaid label
Refund processed within 5-7 business days after receiving returned item

4.4 Our Discretion

Important: The choice of remedy (repair, replacement, or refund) is entirely at our discretion based on:

Nature and extent of the defect
Product availability
Feasibility of repair
Cost-effectiveness
Customer preference (considered but not binding)

We will always choose a fair and reasonable remedy, but we retain final decision authority.

5. How to File a Warranty Claim

Step 1: Determine Eligibility

Before filing, verify:

✓ Issue occurred within 1 year of delivery date
✓ Product was purchased from prazuchi.com (have order number)
✓ Issue appears to be a manufacturing defect (not pet damage, wear, or misuse)
✓ You followed all care instructions
✓ Product has not been modified or altered

If any answer is "no," your claim will likely be denied.

Step 2: Gather Documentation

You will need:

Order Information:

Order number
Purchase date
Delivery date
Product name, size, and color

Photo Documentation:

Take clear, high-resolution photos showing:

Full product overview - entire bed showing overall condition
Close-up of defect - detailed view of the issue from multiple angles
Context photos - showing how/where the defect appears on the bed
Care label/tag - showing product label to verify authenticity
Additional angles - as many photos as needed to clearly show the defect

Written Description:

When did you first notice the issue?
How has the product been used?
Has it been washed? If so, how? (specify temperature, method, drying)
Approximate frequency of use
Confirmation that care instructions were followed
Description of what you believe the defect is

Step 3: Submit Your Claim

Email: support@prazuchi.com

Subject Line: "Standard Warranty Claim - Order #[YourOrderNumber]"

Include in email:

All order information listed above
All photos (attach as files, properly labeled)
Written description of defect
Your preferred contact phone number
Confirmation you've read this warranty policy

Do NOT send products back without authorization. Unauthorized returns will be refused.

Step 4: Our Assessment (3-5 Business Days)

Our warranty team will:

Verify order and delivery date (confirm within warranty period)
Review all photographs and description
Determine if issue constitutes a manufacturing defect or exclusion
Check that care instructions were followed
Verify no modifications or pet damage
Make determination (approve, deny, or request additional information)

We may contact you if:

Additional photos or information needed
Clarification required
Information is incomplete or unclear

Step 5: Decision

IF APPROVED:

You will receive email containing:

Approval confirmation
Remedy offered (repair, replacement, or refund)
Prepaid return shipping label (if return required)
Instructions for next steps
Timeline expectations

Your next steps (if return required):

Pack product securely in sturdy box
Include note with order number and name
Affix prepaid shipping label
Ship within 14 days of receiving label
Keep tracking number until claim resolved

What happens next:

Repair: Product repaired and returned within 2-3 weeks
Replacement: New product ships within 2-3 business days after we receive return
Refund: Processed within 5-7 business days after we receive return

IF DENIED:

We will explain the specific reason, such as:

Issue is normal wear and tear, not a defect
Damage from pet behavior (chewing, scratching, etc.)
Damage from improper care or washing
Issue occurred outside 1-year warranty period
Product was modified or altered
Insufficient evidence of manufacturing defect
Product purchased from unauthorized retailer
Incomplete documentation

Your options if denied:

If within 30-day return period: You may still return under our standard Return & Exchange Policy (subject to return conditions)
If outside return period: No refund or exchange available
Continue using: If product is still functional despite the issue
Purchase replacement: At regular price if you need a new bed

Warranty claim denials are final. You may submit additional information for reconsideration, but determinations are at our discretion.

6. Special Warranty Situations

6.1 Fill Compression in Fiber-Filled Beds

Normal Compression (NOT a defect):

Fiber-filled beds (bolster beds, pillow beds, fur collection) will compress up to 30% of original loft within the first year of use. This is normal and expected.

Example: A bed originally 6 inches thick may compress to approximately 4 inches with regular use.

Why this happens:

Polyester fiber settles under your dog's weight
Repeated compression compacts the fill
This is inherent to fiber-filled products

This is NOT a defect and is NOT covered.

To minimize compression:

Fluff and shake bed regularly (weekly recommended)
Rotate bed periodically for even wear
Follow washing and drying instructions exactly
Allow bed to dry completely before use

Excessive Compression (MAY be a defect):

If your fiber-filled bed compresses MORE than 30% within the warranty period AND you've followed all care instructions, this may indicate a fill defect.

File a claim if:

Compression exceeds 30% (measure original height vs. current)
You've regularly fluffed and maintained the bed
You've followed all washing instructions
Compression is severe or uneven (suggests fill migration or clumping)

We will assess based on:

Photos showing compression
Your care and maintenance history
Age of product
Normal use patterns for your dog's size/weight

6.2 Waterproof Beds - Special Considerations

The waterproof barrier is covered for manufacturing defects only.

Covered:

Waterproof layer delaminating or separating without damage
Seams leaking from poor construction
Material cracking or degrading from defects

NOT Covered:

Punctures or tears from claws, chewing, or sharp objects
Leaking due to damage to the barrier
Reduced effectiveness from improper care
Normal wear reducing waterproof properties over time

To maintain waterproof function:

Wipe waterproof layer with damp cloth between washes
Don't use abrasive cleaners or scrubbers
Ensure completely dry before reassembly
Don't fold or compress for extended storage

6.3 Chew-Resistant Beds - Refer to Separate Policy

If you purchased a Chew-Resistant Dog Bed:

This Standard Warranty covers manufacturing defects in all components for 1 year.

For chewing damage to the inner chew-resistant mattress shell, refer to our separate Chew-Resistant Warranty Policy, which provides:

90-day enhanced coverage for chewing damage to inner mattress shell only
One-time replacement of inner shell if penetrated by chewing
Different terms, conditions, and remedy

Important: Chewing damage to the outer cover is NEVER covered under any warranty. Only the inner mattress shell has limited chew coverage per the Chew-Resistant Warranty Policy.

6.4 Gifts - Who Can File Claims

Warranty applies to original purchaser only.

If the product was a gift:

The person who purchased it (gift giver) must file the warranty claim
They are the customer of record in our system
Replacement or repair can be shipped to you (the recipient)
Gift giver must provide order number and proof of purchase

If you don't know who purchased it or cannot contact them, we cannot process a warranty claim without proof of purchase from prazuchi.com.

7. General Warranty Terms

7.1 Proof of Purchase Required

You must provide:

Order number from prazuchi.com, OR
Email order confirmation from prazuchi.com, OR
Invoice/receipt showing purchase from prazuchi.com

Without proof of purchase from prazuchi.com, no warranty coverage is available.

7.2 Non-Transferable

Warranty applies only to original purchaser
Cannot be transferred if you give/sell the product to someone else
Based on order records in our system

7.3 Inspection Rights

We reserve the right to:

Inspect any product claimed as defective
Require return of product before approving claim
Request additional photos or information
Determine whether issue is a defect or exclusion
Choose the remedy (repair, replacement, refund)
Update this policy (changes apply to future purchases only)

Warranty determinations are at our sole discretion.

7.4 Return Required for Most Claims

For most approved warranty claims:

You must return the defective product to us
We provide a prepaid return shipping label
We inspect the returned product to verify the defect
Remedy (repair, replacement, refund) processed after inspection

Exceptions:

Minor defects we can verify from photos may not require return
We'll inform you if return is not necessary

7.5 Warranty on Replacement Products

Products replaced under warranty:

Receive a NEW 1-year warranty from replacement ship date
Subject to all same terms and exclusions
One-year period starts fresh

Example: Original bed delivered March 2025, replaced under warranty December 2025. Replacement has warranty through December 2026.

7.6 Fraudulent Claims

Submitting false warranty claims results in:

Immediate claim denial
Permanent account termination
Ban from all future purchases
Potential legal action to recover costs

Examples of fraud:

Submitting photos of different/damaged products
Claiming defects for obvious pet damage
Misrepresenting timeline or care history
Creating multiple accounts for repeat claims
Intentionally damaging products to claim warranty

We maintain detailed records and investigate suspicious claims.

8. Limitation of Liability

8.1 Maximum Liability

Our total liability for any warranty claim shall not exceed the original purchase price of the product.

We are not liable for amounts exceeding what you paid for the bed.

8.2 Exclusion of Consequential Damages

We are NOT liable for:

Property Damage:

Damage to floors, carpets, furniture, or other property
Staining, scratching, or other secondary damage
Cost of cleaning or repairs to other items

Health and Safety:

Injury to pets or people
Veterinary bills or medical expenses
Illness from product materials
Choking hazards or ingestion issues

Other Costs:

Shipping costs (except prepaid labels we provide)
Cost of replacement products from other sources
Time, inconvenience, or lost productivity
Emotional distress
Any indirect, incidental, consequential, or punitive damages

8.3 Implied Warranties

This warranty is in lieu of all other warranties, express or implied, including:

Implied warranties of merchantability
Implied warranties of fitness for a particular purpose
Any other implied warranties

Some jurisdictions do not allow limitation of implied warranties. In such cases, implied warranties are limited to the duration of this express warranty (1 year).

8.4 Your Responsibilities

You are responsible for:

Selecting appropriate products for your pet's size, weight, and behavior
Supervising your pet's use of the product
Following all care and maintenance instructions
Assessing whether the product is suitable for your situation
Discontinuing use if product shows damage that could pose safety risks
Any consequences of product use or misuse

We provide quality products, but you must use them appropriately and safely.

9. Frequently Asked Questions

Q: My bed has compressed a lot. Is this covered?

A: Fiber-filled beds compress up to 30% in the first year - this is normal and NOT covered. If compression exceeds 30% and you've followed all care instructions, contact us with photos and we'll assess if it's a fill defect.

Q: My dog chewed the bed. Is this covered?

A: No. Pet damage is never covered under the Standard Warranty. If you have a chew-resistant bed and your dog chewed through the inner mattress shell within 90 days, refer to our Chew-Resistant Warranty Policy for potential coverage.

Q: The bed faded after washing. Is this covered?

A: Minor fading from washing and use is normal and not covered. Severe color bleeding or dye transfer from manufacturing defects may be covered - contact us with photos and washing details.

Q: A seam came apart. Is this covered?

A: If the seam separated from defective stitching without stress or pulling, yes. If it separated from your dog digging, scratching, or putting stress on it, no. Submit photos and we'll assess.

Q: I bought the bed 11 months ago but just noticed an issue. Can I claim?

A: Yes, as long as you're within 1 year of delivery. However, we'll assess whether the issue is a manufacturing defect or just normal wear appearing over time.

Q: The zipper broke. Is this covered?

A: If it broke from normal use (opening/closing gently), yes. If it broke from forcing, snagging, or your dog chewing it, no. We'll need photos and information on how it broke.

Q: I washed it wrong and it shrunk. Is this covered?

A: No. Damage from not following care instructions is not covered. If it shrank excessively despite following care label exactly, contact us with details.

Q: Can I get a refund instead of replacement?

A: The remedy (repair, replacement, refund) is at our discretion. We'll choose the most appropriate option based on the situation. We consider your preference but cannot guarantee refunds.

Q: My dog is a puppy and had accidents on the bed. The waterproof layer leaked. Is this covered?

A: If the waterproof barrier is failing from a material defect (delamination, cracking), yes. If liquid leaked through damage (punctures from claws, tears), no. Submit photos and we'll assess.

Q: I bought the bed from Amazon. Is it covered?

A: No. Only products purchased directly from prazuchi.com are covered by this warranty. We cannot verify authenticity or condition of products from other sellers.

Q: How long does the warranty process take?

A: Typical timeline:

Claim assessment: 3-5 business days
If return required: 3-7 days shipping to us
Inspection: 1-2 business days
Remedy processing: 2-3 business days
Shipping to you: 2-5 days
Total: 2-3 weeks for most claims requiring return

Q: Do I have to pay to ship it back?

A: No. If your claim is approved and return is required, we provide a prepaid shipping label. You just pack and ship.

10. Care Instructions - Maintaining Warranty Coverage

Following care instructions is REQUIRED to maintain warranty coverage.

General Care:

Follow care label instructions exactly
Remove outer cover before washing (if removable)
Use cold or lukewarm water (never hot)
Use mild detergent only (no bleach, fabric softeners, harsh chemicals)
Machine wash on gentle cycle or hand wash as specified
Air dry flat OR shade dry as specified (never high heat)
Ensure completely dry before use
Fluff and rotate regularly

Product-Specific Care:

Bolster Beds:

Fluff bolster walls weekly
Rotate for even wear

Orthopedic Beds:

Don't fold or compress foam
Allow foam to expand fully after unpacking (24-48 hours)

Waterproof Beds:

Wipe waterproof layer with damp cloth between washes
Don't use abrasive cleaners on waterproof layer

Fur Collection:

Brush faux fur occasionally to maintain pile
Shake out before washing

Improper care voids warranty coverage.

11. Contact Information

For Standard Warranty Claims:

Email: support@prazuchi.com (preferred)

Subject Lines:

"Standard Warranty Claim - Order #[Number]"
"Manufacturing Defect - Order #[Number]"
"Warranty Question - [Topic]"

Mailing Address:
Prazuchi
A-88/89, Subhash Nagar Market Complex, Shastri Nagar
Jaipur, Rajasthan, 302016
India

Response Times:

Email response: Within 2 business days
Claim assessment: 3-5 business days
Remedy processing: 2-3 business days after return received

12. Changes to This Warranty

We reserve the right to modify this warranty policy at any time.

Changes:

Effective immediately upon posting to website
Apply to products purchased after the change date
Do NOT affect products already purchased (covered under policy in effect at purchase)

Your warranty coverage is based on the policy in effect when you purchased the product.

13. Complete Terms

This Standard Warranty Policy should be read together with:

Chew-Resistant Warranty Policy (if you purchased a chew-resistant bed)
Prazuchi Terms of Use
Prazuchi Terms of Sale
Prazuchi Privacy Policy
Prazuchi Return & Exchange Policy

Together, these constitute the complete agreement regarding warranty coverage.

14. Final Acknowledgment

By purchasing from Prazuchi, you acknowledge:

You have read this Standard Warranty Policy
You understand what is covered and what is excluded
You understand pet damage is never covered
You accept the limitation of liability terms
You agree to follow all care instructions to maintain coverage
You agree that warranty determinations are at our discretion
You agree to all terms and conditions outlined herein

If you purchased a chew-resistant bed, you must ALSO read and agree to the Chew-Resistant Warranty Policy for complete coverage information.

Last Updated: 01/01/2026

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