Order Tracking and delivery:
Q: How Do I know my order is confirmed?
A: Once the payment is made, you will get an order confirmation and summary on your email.
Q: Can I change my delivery address after placing the order?
A: To change your delivery address write us an email at support@prazuchi.com with your order details within two days of placing the order. We will do the rest.
Q: Can I open and check the contents of my package before accepting delivery?
A: Currently, we do not have this option. However, if you are not satisfied with your purchase, you can courier it back to us within 7 days of delivery and we will refund the order amount along with the courier charges bared by the customer ( terms and conditions apply).
Q: Which courier will deliver my item?
A: We use India post to courier your items.
Q: Are there shipping and delivery charges for my order?
A: Shipping and delivery charges depend on the item you have purchased. We have free shipping for all orders above INR 1000.
Q: Can I schedule the delivery of my order as per my availability?
A: Yes, You can certainly do so. Write and email to us at support@prazuchi.com with your order details and any other modifications.
Cancellation:
Q: How do I cancel my order?
A: To cancel your order, write an email to us at support@prazuchi.com.
Q: Why was my order cancelled?
A: If you cancelled your order, the status would show as Order Cancelled. In rare scenario, if Prazuchi cancels your order, we will refund your money back.
Q: How will i get a refund for the items I cancelled?
A: After confirming your cancellation, we will wire the amount directly to your bank account within 6 working days.
Q: Can I cancel a Part of my order?
A: Yes, Write an email to us at support@prazuchi.com with details of items you want to cancel. Delivery charges will be added to the order if applicable.
Q: Can I cancel my order anytime before delivery?
A: To cancel your order, write and email to us at support@prazuchi.com with your order details within two days of placing the order. If the order has been shipped already, please refuse the delivery.
Return/replacement:
Q: How can i return or replace an item?
A: If you are not satisfied with the product, you can ship it back to us within 7 days of delivery.
Q: When will I receive my replacement item?
A: After placing the request for replacement, it will be delivered within 10 working days.
Q: Will Prazuchi pick up the item I want to return or replace?
A: We currently do not have an option for pick up. To return an item, please ship it back to us on the given address, we will refund the courier charges.
Q: Can I return or replace a part of my order?
A: Yes, certainly! However, if the item is a part of a combo or an offer, the entire order should be returned/replaced.
Q: Do I also need to return the free gift I received with my order?
A: Yes, free gifts are part of combos and offers.
Payment:
Q: What are the different modes of payment?
Currently we offer, payment through card or online bank transfer.
Q: Are my payments secure?
A: Yes, certainly they are. We are partnered with Razorpay which provides you online security for you card/bank details. Fret no! Prazuchi does not store your details.
Q: My transaction failed but the money is deducted from my account. What should I do?
A: Let us know immediately, by writing an email to us at support@prazuchi.com
Refund:
Q: When can I expect refund of my returned item?
A: The refund amount will reflect in your account within 6 working days.
Q: When can I expect refund of my cancelled order?
A: The refund amount will reflect in your account within 6 working days.
Q: What are the details I must provide for a bank NEFT transfer?
A: You need to provide the following details:
- Bank account number
- Account holder’s name
- IFSC code (mentioned on your bank cheques)
Q: I have not received the reimbursement of my courier charges. What do I do?
A: Send us a copy of the courier receipt to us on support@prazuchi.com. For both party’s convenience we urge you to ship you cancelled orders through India post.
Q: I did not get the complete amount for the courier charges I bared. What do I do?
A: We urge our customers to ship returned/cancelled orders through India post. We calculate shipping costs according to India post and refund the same.